Welcome to SpaceLaundry.shop (“we”, “our”, “us”). By accessing or using our website www.spacelaundry.shop and our laundry pickup and delivery services, you agree to the following Terms of Service. Please read them carefully.

1. Acceptance of Terms

By using our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree, please do not use our services.

2. Our Services

SpaceLaundry.shop provides:
– Laundry pickup and delivery
– Washing, drying, ironing, and folding services
– Specialty cleaning (as listed on the website)

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. User Responsibilities

By using our services, you agree to:
– Provide accurate personal and delivery information
– Ensure items handed over are suitable for washing or cleaning
– Remove valuables from pockets before pickup
– Refrain from sending items that may be hazardous or contaminated

We are not responsible for damage caused by:
– Items left in pockets (pens, markers, coins, etc.)
– Pre-existing wear, tear, or damage
– Items with unclear or missing care labels

4. Orders, Pickup & Delivery

A. Scheduling
Pickup and delivery times are selected through our website or WhatsApp.

B. Access
You must ensure someone is available at the pickup and delivery location.

C. Delays
We aim to deliver on time, but delays may occur due to traffic, weather, or operational issues. We are not liable for delays outside our control.

5. Pricing & Payments

– All prices are listed on our website.
– Prices may change without prior notice.
– Payment is required at the time of order or upon delivery, depending on the selected method.
– We accept online payments and cash on delivery (if available in your area).

6. Damage & Loss Policy

We take great care with your garments. However:

– Minor shrinkage, color fading, or wear may occur due to normal cleaning processes.
– For lost or severely damaged items, compensation is limited to up to 5 times the cleaning cost of the item.
– Claims must be submitted within 24 hours of delivery, along with photos and order details.

We do not guarantee stain removal, though we always attempt best‑effort treatment.

7. Customer Conduct

You agree not to:
– Misuse our website
– Attempt to disrupt our services
– Provide false or misleading information
– Harass or abuse our staff or delivery partners

We reserve the right to refuse service to anyone violating these terms.

8. Intellectual Property

All content on SpaceLaundry.shop — including text, images, logos, and branding — is owned by us and protected by copyright laws.
You may not copy, reproduce, or distribute any content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law, SpaceLaundry.shop is not liable for:
– Indirect, incidental, or consequential damages
– Loss of profits, data, or business
– Delays or service interruptions
– Issues caused by third‑party service providers

Your use of our services is at your own risk.

10. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect and use your information.

11. Changes to Terms

We may update these Terms of Service at any time.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of our services means you accept the updated terms.

12. Contact Information

If you have questions about these Terms of Service, you can reach us at:

📞 Phone / WhatsApp: +971 56 296 0056
📧 Email: care@spacelaundry.shop
📍 Address:
The Residences, Emaar Blvd
Burj Khalifa
Downtown Dubai, Dubai, UAE

🕒 Working Hours:
Mon–Fri: 8:00 AM – 10:00 PM
Sat–Sun: 9:00 AM – 9:00 PM